Facilities Manager


Our continuous inspection service ensures your asset is well-maintained, up-to-date and fully compliant with industry standards at all times.

  • Monthly inspection of the property using the Fastfield platform to present photos, videos, and comments on the asset.
  • Weekly check-ins with management and team for feedback.
  • Verification of current and paid licenses for the asset.
  • Compliance check for any violations.
  • Budget approval within agreed-upon guidelines with the owners.
  • Preventive maintenance software implementation and training.

Financial Metrics & KPI Analysis

Benchmarking Report

Our Financial Metrics & KPI Analysis Report provides a comprehensive evaluation of your business so you can measure your performance against the competition.

  • Monthly tracking and analysis of ADR (average room rate), OCC (occupancy), REVPAR (revenue per available room), ROOM NIGHTS, and REVENUE metrics.
  • Monthly and cumulative performance versus the current budget and the previous year.
  • Bi-weekly quantitative and qualitative monitoring of social media and Online Travel Agencies (OTAs).
  • STR Analysis, a benchmarking tool that contrasts the performance of a hotel with other similar hotels.
  • STR Benchmarking of the industry with data on supply, demand, market shares and information, and competitiveness indicators, among others. It also includes the main metrics of the requesting asset.

Finance & Accounting

Financial statements

Our Finance & Accounting service provides comprehensive financial management support.

  • Ongoing contact with the assigned CPA.
  • Assistance preparing P&L, balance sheets, and cash flow.
  • Assistance reviewing financial statements.
  • Reviews payments of financial commitments, particularly bank loan installments and taxes, to ensure all obligations are complied with in a timely manner.
  • Review tax returns, particularly the K1, to ensure that they are filed properly.
  • Assistance coordinating capital calls.
  • Coordination of audits of the operator, at the owner’s request.

Cash Management

Restricted accounts

Our Cash Management service offers a comprehensive approach to financial management, ensuring efficient handling of accounts and a continuous, transparent flow of information and communication.

  • Management of handling, movement, and analysis of restricted accounts.
  • Oversight of operating accounts.
  • Review of bank statements.
  • Execution of monthly transfer of funds to operators according to Budget and agreements with owners.
  • Ongoing communication with banks and assistance with refinancing of existing loans.
  • Assistance with loan refinancing.

Compliance & Fiduciary Obligations

Us person

Our Compliance & Fiduciary Obligations service safeguards and defends asset owners’ financial interests and ensures compliance with all legal and regulatory requirements.

  • Representation and defense of the owners' investments.
  • Representation of the owner in judicial, banking, and insurance claims.
  • Holding funds in restricted accounts (US person).
  • Permanent communication with insurance agents.
  • Verification of timely payment of commercial insurance on assets.
  • Streamlining of the semi-annual renewal process of commercial asset insurance to increase efficiency.
  • Liquor license consulting and proxy service.

Corporate Organization Facilitation

Fiduciary documentation

We manage your fiduciary documentation, ensuring that it is securely stored.

  • Annual tax filings and K1 of the partners.
  • Insurance company summaries and claims.
  • Financial presentations.
  • Bank statements and loan documentation.
  • Documentation of legal claims.
  • General mail

Onboarding & Training

Customer experience

Our Onboarding & Training service focuses on creating the best possible customer experience for guests through comprehensive training programs that develop employees' skills and abilities.

  • Presence: physical appearance, manners, expression, gestures, empathy, smile, visual connection.
  • Motivation.
  • Detection of customer needs.
  • Compliance with standards.
  • Upselling and cross-selling.
  • Complaint handling, problem-solving.
  • Satisfactory and memorable customer experience.

Best Practices & Quality Control

Mystery guest

Our Best Practices and Quality Control services assess and improve the quality and performance of hotels using the mystery guest methodology.

  • Mystery guest methodology with precise guidelines and supervision points.
  • Control of the entire guest cycle, from booking through different channels to check out.
  • Upselling, cross-selling, and complaint handling.
  • Written evaluations, along with video recordings and images.
  • Feedback to the management team.


Please send us your name and phone number, and briefly let us know the reason for reaching out, so we can get in touch with you promptly.


Thank you very much!